Privacy policy

Nordica Post Purchase Survey by Variegata Nordica · Updated 6 November 2026

Who we are

Nordica Post Purchase Survey is a Shopify app made by Variegata Nordica (Mallory Berthomé). It asks shoppers one short question after they buy, such as “How did you hear about us?”, and saves the answer on the order. Questions about this policy or your data: hello@nordica-apps.com.

What happens when a shopper answers

The answer is saved on the store’s own Shopify order, as an order field (metafield) and an order tag such as “Heard via: Instagram”. Answering is optional. We never see or keep a shopper’s name, email, phone or address.

What the app stores

• Your store’s address and Shopify access, so the app can open in your Shopify admin.
• Per answered order: the answer (and any “Other” text the shopper typed), the order number and total, whether it was the customer’s first order, and the Shopify customer ID number, used only to count first-time buyers who order again. Deleted after 2 years.
• Your survey settings.
• Messages you send with “Contact support” or “Suggest an improvement”, and technical error reports.

In the shopper’s browser, the checkout remembers that the question was answered, so it isn’t asked twice (Shopify’s extension storage, no cookies).

Who processes the data

Cloudflare hosts the app and its database under Cloudflare’s data processing terms. Shopify holds the orders and handles billing. Nothing is sold or shared for advertising, and no answer is sent to any other service.

How long it is kept

When Shopify passes on a customer’s request to be forgotten, their customer ID is removed from every answer; the answers stay only as anonymous counts. When a store uninstalls, its sign-in data is deleted at once; 48 hours later every setting and answer we hold is deleted. Answers saved on the store’s own orders stay there: they are the store’s data.

Your rights

Email hello@nordica-apps.com to see, correct or delete the data held about you or your store.