Support
I’m Mallory, and I build and support Nordica Post Purchase Survey myself. Email hello@nordica-apps.com or use “Contact support” in the app.
We reply within 1 working day. If it looks wrong in your checkout, send a screenshot and we fix it.
Common questions
How do I show the survey?
Open the app and press “Add to thank-you page”. Shopify’s checkout editor opens with the survey block ready: press Save. Home then says “Live on your thank-you page”.
Where do the answers go?
Onto each order in Shopify: a tag such as “Heard via: Instagram” (so you can filter your orders) and a “Heard via” field in the order’s metafields, for Shopify Flow and reports. The app’s Report shows orders and revenue per answer.
Which languages does it speak?
The built-in question and answers follow the shopper’s checkout language, in all 24 EU languages. Answers you write yourself show as you type them.
Can a shopper answer twice?
No. Each order takes one answer.
Does it work on every Shopify plan?
Yes. The thank-you and order status pages can be changed on every plan.
If it looks wrong in your checkout
Send us a screenshot. We fix it for you.
What does it cost?
Free asks the main question with your own answers, up to 100 answers a month. Pro is one flat price ($14.99 a month) for unlimited answers, a second question, first-time buyers only, the order status page and the full report.